FAQ's


Who is your software designed for?

Our software is specifically designed for medical cannabis physicians, dispensaries and caregivers who need a secure, HIPAA compliant online solution for managing their business.

What are the key features of your software?

VERIFY MC's software offers medical cannabis physicians and caregivers a secure, HIPAA compliant, cloud platform for managing their patients, patient files, appointments and patient appointment notifications.

Do my medical records have to be HIPAA compliant?

Yes,it is the law.

The HIPAA Privacy Rule provides federal protections for individually identifiable health information held by covered entities and their business associates and gives patients an array of rights with respect to that information.

The Security Rule specifies a series of administrative, physical, and technical safeguards for covered entities and their business associates to use to assure the confidentiality, integrity, and availability of electronic protected health information.

What makes your software HIPAA compliant?

Under HIPAA Security requirements there are specific provisions for administrative safeguards,physical safeguards, and access control.


>ADMINISTRATIVE SAFEGUARDS [142.308 (a)]

CHECKMARK2 resized 600 Access Authorization

CHECKMARK2 resized 600Log In Monitoring

CHECKMARK2 resized 600Password Management

CHECKMARK2 resized 600Data Backup Plan

CHECKMARK2 resized 600Disaster Recovery Plan

CHECKMARK2 resized 600Emergency Mode Operation Plan


PHYSICAL SAFEGUARDS [142.308 (b)]

CHECKMARK2 resized 600Facility Security Plan

CHECKMARK2 resized 600Data Backup and Storage


ACCESS CONTROL [142.308 (c)]

CHECKMARK2 resized 600Unique user identification

CHECKMARK2 resized 600Automatic Log off

CHECKMARK2 resized 600Encryption / Decryption

You are a cloud solution. How does the cloud work?

In the simplest terms, using cloud computing means storing your files on a place that is not your local hard drive.

By storing your files on VERIFY MC's cloud service, no matter where you are, you’re always able to access that file (assuming you have access to the internet).

You also don’t have to worry about backups, because the cloud service does the back-up for you.

If you’re still struggling to get your head around the cloud, the thing to know is that it’s not one cloud. It’s a bunch of clouds, and each of those clouds is a different service.


A few cloud questions answered
1.Q: If I was to walk to my files stored on the cloud, where would I walk to?

A: Nowhere and everywhere. Cloud companies have “server farms” around the world, and you won’t know where they are and which ones will have your files. But, you know, have a nice walk.


2.Q. Where is the cloud?

We asked Siri, and Google, that very thing. They agree — “a cloud is a visible mass of liquid droplets or frozen crystals”. Silly Siri.


3.Q: It’s all too complicated so why would I want to use it?

A: It’s not complicated and you’re probably using it already.


How does the SMS text notifications work?

Our software features SMS notifications for patient appointments set up by the physician/caregiver . The physician/caregiver  can either turn SMS notifications on or off for the patient. The patient can also manage their SMS notifications from their online dashboard.

Can I sync my Google calendar to your solution?

Yes, physicians/caregivers can sync their Google calendar to the VERIFY MC appointment calendar. Once synced, physicians/caregivers can view their VERIFY MC appointments on their Google calendar.

What kind of patient files can I upload?

You can upload PDF. JPG, GIF, EXCEL, Word and CSV files.

How does your solution work for my patients?

VERIFY MC has a dedicated online user portal that allows users to login, view their appointment, physician/caregiver information, turn on/off SMS notifications,  and manage profile information. When a doctor creates a new patient our software will automatically email the new patient a welcome email. When a physician/caregiver creates a new appointment our software sends the user an email and the doctor has the option to turn SMS notifications on or off for the patient. SMS notifications are highly recommended per patient since it can cut missed appointment time by up to 40%.

Do you offer custom branding for your solution?

Yes, physicians and caregivers are able to upload their own business logo and profile image to the application to custom brand the VERIFY MC software as their own. We are also working on releasing an unlimited color application skin option in the future.

Is your FREE TRIAL really free?

Yes, we are so confident you will love our intuitive, easy-to-use software,  that we offer a 100% free trial that requires no credit card to sign up.

How does your pricing work?

VERIFY MC offers straight forward pricing for it's subscription based software for cannabis physicians. Customers simply pay a monthly subscription fee based on their plan with no additional charges.

Are there long term contracts or cancellation fees?

Absolutely no contracts or cancellation fees. VERIFY MC will never make you sign a contract or charge you to cancel your account. We make cancelling your account easy from your dashboard and you can cancel at any time.

Are there any hidden fees I will have to pay?

There are no hidden fees with VERIFY MC. Everything is included in our standard monthly package including free set-up and unlimited SMS text appointment reminders for patients.

What kind of support do you offer?

VERIFY MC has an online help desk support ticket system for managing customer support. To submit a billing support ticket click here and to submit a technical support ticket click here.

VERIFY MC also offers a courtesy 1 hour support session via Skype for paid subscribers that need help using our software. Additional support can be purchased if needed for a small additional fee.

Do you offer enterprise plans for larger businesses?

Yes, VERIFY MC does offer custom solutions for medium to large sized businesses. This includes but is not limited to multi-license discounts, enterprise level white labeling of the software deployed on Firehost load balancing cloud servers, to customization of the existing software to meet the clients needs.

medical-marijuana-doctor-recommendation-software-2

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